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Conflict Management

The “I Am Conflict Manager” training program promotes lasting gains for managers and teams, aiming at personal and communication development. It utilizes various disciplinary contents to foster more creative alternatives and innovation in people management. The workshop presents various models, techniques, and tools to understand individuals and act in conflict resolution.

  • Development of practical conflict resolution skills;
  • Increase self-awareness in tough and conflict situations;
  • Improvement in the ability to manage conflicts constructively and  productively;
  • Enhance communication and negotiation skills;
  • Reduction of stress and tension in workplace; mitigate turnover;
  • Promotion of a positive and collaborative work culture;
  • Increase confidence in handling challenging situations;
  • Strengthen skills and expand the capacity for dialogue, communication, and shared responsibility, using various disciplinary contents as means to promote more creative and innovative alternatives in the face of corporate challenge;
  • Expand knowledge, including self-awareness and strategic vision for analyzing employee profiles and managing conflicts, which will come to be seen as opportunities. This involves presenting principles, models, techniques, and tools for mediation and strategic negotiation, demonstrating their respective advantages;
  • Highlight the importance of communication, emphasizing the practice of Nonviolent Communication;
  • Enhance the mental health and well-being of workforce;
  • Promote lasting gains for managers and their teams, with the goal of improving the organizational environment, workflow, and maximizing results.


Syllabus


1. General Theory of Conflicts

1.1. Concept

1.2. Origin

1.3. Modern Conflict Theory

1.3.1. Destructive and Constructive Conflicts

1.3.2. Impact of Modern Conflict Theory on Mediation

1.3.3. Positions of Strength or Strategy

2. Self-awareness

2.1. Practical Importance

2.2. Expectations vs. Reality

2.2.1. Projections

2.2.2. Worldview Model

2.2.3. Sensory Channels – visual, auditory, and kinesthetic.

2.2.4. Dynamics

2.3. Mental Models (Beliefs)

2.3.1. Prejudgments

2.3.2. Behavior Rules

2.4. Emotional Intelligence

2.5. Behavioral Profiles

2.5.1. Enneagram and Enneatypes from a Neuroscience Perspective

2.6. The Script of Our Lives

3. Conflict Resolution Tools

3.1. Recontextualization

3.2. Resignification

3.3. Paraphrasing

3.4. Rapport

3.5. Active Listening

3.6. Questioning Technique: Open, closed, and reflective (or circular) questions

3.7. Perceptual Positions

3.8. Reality Check


Methodology

Recorded online workshop or live in-person, with approximately 20 hours of duration, with the schedule of classes adjusted according to the company's preference and availability of the parties involved.


Investment and Payment Conditions

To be determined based on the number of students, location of classes, and scheduling availability.

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Conflict Management
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OUR COURSES

Rewriting the Script of your Life

Turning Conflicts into Opportunities

Strategic Negotiation

Rewriting the Script of your Life

Turning Conflicts into Opportunities

Strategic Negotiation

TESTIMONIALS

WHAT OUR STUDENTS SAY

Richard Wood
Business Administrator

A very useful course that combines theory with real experiences in a logic that can be used from day one in various situations. It exceeded expectations

Karla Apovian
Psychologist and Lawyer

This course opens the mind, providing an opportunity to look at so many issues we have in life in various ways, without judgment, without dispute, but with empathy and love.

Fabiana Haidar Calfat Sassoun
Publicist

Here there are neither losers nor winners. It's a great satisfaction to delve into the Universe of Conflict Mediation. I will take this knowledge to all pillars of my life. Thank you, Instituto Vertus.

Heliana Fernandes Telo
Lawyer

In my view, the course is very well structured. It follows an upward direction with a lot of quality. The dynamics in class are productive and put us in very interesting self-awareness situations. The course is renewing, invigorating, and prepares us for life. I liked it very much.

André Luiz Oliveira
Urologist

Personal and professional improvement.

Maria Luiza Telles Marcilio Golin
Philosopher

It is already contributing as there have been good changes in my behavior and it has improved and clarified many deeply rooted concepts.

Ezequiel da Silva Bicudo
Lawyer

It's not just a simple course. It's an immersion in the knowledge of conflicts and the necessary tools to manage them. Broad knowledge, incredible dynamics

Vitoria Campos do Carmo
Lawyer

The mediation course I took at Instituto Vertus had such a profound impact on me. Rubens Decoussau Tilkian is an inspiration as a person and as a professional! It was a great opportunity for me. Besides the mediation techniques, I learned about self-awareness and gained friends that I will keep for life. I will miss it.

Celina Pereira Coutinho
Business Administrator

The course is excellent, with theoretical and practical classes. It manages to consolidate transformative information and certainly improve family and business relationships.

Lilia Rachel Marques de Castro Ferreira
Business Administrator

The course touched me deeply and changed my view on conflicts and especially how I deal with them in my daily life. The self-awareness module was fantastic and extremely important for the process!

Fernando Byington Egydio Martins
Business Administrator

Personal development, adding knowledge and work methods that will be useful in a career in conflict mediation and coaching.

Isabel Cristina Doretto
Business Administrator

I believe that the course goes beyond mediation training. It prepares us for self-awareness because we need to be better prepared to mediate third-party conflicts if our own internal conflicts are well managed. It exceeded my expectations in this aspect. Very well designed and everything done with great care and respect.

Marcello Telles Marcilio Golin
Biologist

It exceeded my expectations, dynamic and objective, bringing reflections for life."

Vera Maria Pereira de Castro
Accountant and economist

In addition to the part specifically focused on mediation, I understand that it is a course for life. I greatly enjoyed participating in this course, including the excellent group with which it was shared.

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