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Training Program “I Am A Conflict Manager”

The “I Am Conflict Manager” training program promotes lasting gains for managers and teams, aiming at personal and communication development. It utilizes various disciplinary contents to foster more creative alternatives and innovation in people management. The workshop presents various models, techniques, and tools to understand individuals and act in conflict resolution.

The “I Am Conflict Manager” training program promotes lasting gains for managers and teams, aiming at personal and communication development. It utilizes various disciplinary contents to foster more creative alternatives and innovation in people management. The workshop presents various models, techniques, and tools to understand individuals and act in conflict resolution.

Syllabus


1. General Theory of Conflicts

1.1. Concept

1.2. Origin

1.3. Modern Conflict Theory

1.3.1. Destructive and Constructive Conflicts

1.3.2. Impact of Modern Conflict Theory on Mediation

1.3.3. Positions of Strength or Strategy

2. Self-awareness

2.1. Practical Importance

2.2. Expectations vs. Reality

2.2.1. Projections

2.2.2. Worldview Model

2.2.3. Sensory Channels – visual, auditory, and kinesthetic.

2.2.4. Dynamics

2.3. Mental Models (Beliefs)

2.3.1. Prejudgments

2.3.2. Behavior Rules

2.4. Emotional Intelligence

2.5. Behavioral Profiles

2.5.1. Enneagram and Enneatypes from a Neuroscience Perspective

2.6. The Script of Our Lives

3. Conflict Resolution Tools

3.1. Recontextualization

3.2. Resignification

3.3. Paraphrasing

3.4. Rapport

3.5. Active Listening

3.6. Questioning Technique: Open, closed, and reflective (or circular) questions

3.7. Perceptual Positions

3.8. Reality Check


Methodology

Recorded online workshop or live in-person, with approximately 20 hours of duration, with the schedule of classes adjusted according to the company's preference and availability of the parties involved.


Investment and Payment Conditions

To be determined based on the number of students, location of classes, and scheduling availability.

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Training Program “I Am A Conflict Manager”
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OUR COURSES

TESTIMONIALS

WHAT OUR STUDENTS SAY

Richard Wood
Administrador de Empresas

A very useful course that combines theory with real experiences in a logic that can be used from day one in various situations. It exceeded expectations

Karla Apovian
Psicóloga e Advogada

This course opens the mind, providing an opportunity to look at so many issues we have in life in various ways, without judgment, without dispute, but with empathy and love.

Fabiana Haidar Calfat Sassoun
Publicitária

Here there are neither losers nor winners. It's a great satisfaction to delve into the Universe of Conflict Mediation. I will take this knowledge to all pillars of my life. Thank you, Instituto Vertus.

Heliana Fernandes Telo
Advogada

In my view, the course is very well structured. It follows an upward direction with a lot of quality. The dynamics in class are productive and put us in very interesting self-awareness situations. The course is renewing, invigorating, and prepares us for life. I liked it very much.

André Luiz Oliveira
Médico Urologista

Personal and professional improvement.

Maria Luiza Telles Marcilio Golin
Filósofa

It is already contributing as there have been good changes in my behavior and it has improved and clarified many deeply rooted concepts.

Ezequiel da Silva Bicudo
Advogado

It's not just a simple course. It's an immersion in the knowledge of conflicts and the necessary tools to manage them. Broad knowledge, incredible dynamics

Vitoria Campos do Carmo
Advogada

The mediation course I took at Instituto Vertus had such a profound impact on me. Rubens Decoussau Tilkian is an inspiration as a person and as a professional! It was a great opportunity for me. Besides the mediation techniques, I learned about self-awareness and gained friends that I will keep for life. I will miss it.

Celina Pereira Coutinho
Administradora de Empresas

The course is excellent, with theoretical and practical classes. It manages to consolidate transformative information and certainly improve family and business relationships.

Lilia Rachel Marques de Castro Ferreira
Administradora de Empresas

The course touched me deeply and changed my view on conflicts and especially how I deal with them in my daily life. The self-awareness module was fantastic and extremely important for the process!

Fernando Byington Egydio Martins
Administrador de Empresas

Personal development, adding knowledge and work methods that will be useful in a career in conflict mediation and coaching.

Isabel Cristina Doretto
Administradora de Empresas

I believe that the course goes beyond mediation training. It prepares us for self-awareness because we need to be better prepared to mediate third-party conflicts if our own internal conflicts are well managed. It exceeded my expectations in this aspect. Very well designed and everything done with great care and respect.

Marcello Telles Marcilio Golin
Biólogo

It exceeded my expectations, dynamic and objective, bringing reflections for life."

Vera Maria Pereira de Castro
Perita contábil e economista

In addition to the part specifically focused on mediation, I understand that it is a course for life. I greatly enjoyed participating in this course, including the excellent group with which it was shared.

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