Mediation is a method of resolving disputes by which parties seek to compose their differences confidentially with the intermediation of a qualified expert. In mediation, the parties are free to decide and choose the best route to reach a settlement.
Through reflection and evaluation, the mediator maps the dispute impartially, works to bring the parties together and find a workable solution to the impasse. At the same time, the mediator helps to rescue virtues and neutralize external and internal interferences that can impair understanding of the case. The mediator can never lose sight of the true purpose of the work: to understand the parties and help them overcome the conflict by finding a middle ground acceptable to both sides.